Frequently Asked Questions

How do I rent a unit?
You have three options to rent a storage unit. Check out the video below to learn more.
  • Use the kiosk provided, following on-screen instructions.
  • Reserve or lease a unit from 10FederalStorage.com anytime
  • A Customer Care Specialist from our Contact Center can assist you through the move-in process during normal operating hours
What is self storage?
Self storage is a secure and convenient way to store your personal or business belongings. You rent a storage unit for a set period of time and can access your items whenever you need to.
What sizes of storage units do you offer?
We offer a range of storage unit sizes to suit your needs, from small 5x5 units to large 10x30 units. Check out our size guide to help you choose the right unit for you.
How do I know what size storage unit I need? Our friendly staff can help you determine the right size unit based on what you plan to store. You can also use our online size guide and storage calculator.
Is my storage unit secure? Yes, our facility is equipped with state-of-the-art security measures, including 24-hour video surveillance, electronic gate access, and individual unit alarms.
Can I access my storage unit anytime? Yes, our facility offers 24/7 access for our tenants.
I forgot my gate code and/or the unlock code for the lock on my unit? What can I do?
The gate at the property can be opened by texting "OPEN" to the phone number on the gate sign from the mobile number associated with your account. Alternately, you can scan the QR code on the gate sign or the sign next to your unit with your smart phone to be directed to our Customer Portal. From there, you can retrieve the gate code and/or the unlock code for the lock on your unit.
How should I store my items & what items are not allowed in storage units? Please keep in mind that although we take necessary steps to ensure that our facilities are clean, maintained, and have pest control service. Ultimately it is your responsibility, as a tenant, to ensure that your items are protected and stored correctly. There are several ways to prevent damage when storing your items, such as applying protective mattress/furniture bags for storage & moving, elevating your items so that your items are not directly on the storage floor, and properly securing/wrapping your items, in order to avoid possible pest infiltration. For safety and legal reasons, certain items are not allowed in storage units, including PERISHABLES, FLAMMABLES, HAZARDOUS MATERIALS, OR ILLEGAL ITEMS.
How do I make a payment? You can make a payment online through our Customer Payment Portal or by phone.
Do you offer climate-controlled units? Yes, we have a range of climate-controlled units to protect your items from extreme temperatures and humidity.
Do you offer moving services or truck rentals? We do not offer moving services or truck rentals, but we can recommend local moving companies and truck rental providers.
How long can I rent a storage unit? You can rent a storage unit for as long as you need, from one month to as long as you want. We offer flexible month-to-month leases with no long-term commitment required.
What is your cancellation policy?
All of our rental agreements are month-to-month. You can cancel your rental agreement at any time, but please be aware that we require notification that you have vacated the unit. We do not offer refunds for unused days.