Depends who you get on the phone!
July 6, 2018
Yesterday, I called and had a woman tell me a lot of bad info. Took time off from work to get a photo of unit emptied 5 days earlier. She claimed it policy. It's a suggestion for speed, not a policy! She claimed I did not call in and notify my unit was emptied. I did. She claimed I could not pay for the unit I kept without paying for the one I emptied. She sent me a bad email address to send the photo. Today, I spoke to Ashley C (0007) and she gave me all the right info and let me know the supervisor HAD logged my call and they had removed the charge for the extra unit. Ashley was also able to remove the late fee because I would have paid for the unit I kept by the 5th, if not for the mistakes the other service rep was making. Thank goodness for Ashley, because I was going to leave this new ownership, after using this place for 20+ years. Ashley and the supervisor saved a client!