Not as good as advertised
August 2, 2019
Location is great for me...however! Started rental in May for $71 per month just paid August bill and noticed a $30 increase, when I called customer service was told rent is going up, "That's it, just its going up since it is month to month lease." After 3 months? I asked and the statement was the same. Also, I had personal insurance, which I sent a copy of in June, every month I must call to have their insurance charges removed. The main problem was, I spoke with customer service in July about the insurance charge, the representative, told me it was notated I had sent the insurance rider in June and she could not explain why their insurance charges were listed. She needed to escalate the problem to a supervisor. I asked should I pay the bill and let them work on it, to which she replied no. That I should wait for a supervisor to call me. this was July 2. I awaited the call, I received an email on July 22 stating my bill was not paid and that they had put a lockout on my unit and the contents were to be auctioned. I called and raised fuss, asking did not my account reflect the conversations of July 2 and they were. My question was why was I being penalized $200 dollars for their lack of customer service? NO ONE could answer nor did they remove the charges even though they admitted not following up. I had no recourse but to pay the amount and purchase a new lock. The last straw was the increase in price! I am moving at the end of the month.