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Frequently Asked Questions

When can I access my unit? 
We’re open all the time: 24 hours a day, 7 days a week, 365 days per year.

How do I pay for my unit?
The only form of payment that 10 Federal Storage accepts is credit/debit or ACH drafts from checking accounts. You can select your form of payment through your 10 Federal Storage account.
 
How do I contact 10 Federal Storage?

Check the contact information for your facility under the locations menu above.  If at the facility, you can reach our call center directly by lifting the receiver on our kiosk in the office.
 
There is a problem with my unit. What can I do?
Contact our call center via the property's phone number under the location menu above or use the phone attached to our kiosk to inform us of an issue.
 
My storage unit door won't open. What can I do?
This may occur if your account has an overdue balance. You can check your ledger via your online 10 Federal Storage account. If there is an overdue balance, then please make a payment and try entering your personal code again and the door will unlock. If there is not an overdue balance, then please contact our call center.
 
How do I cancel my lease?

You can cancel your lease at any time. You can do so through the property website, our onsite kiosk, or by contacting our call center.
 
How do I make an insurance claim?

Claims are processed through the renter insurance policy that you have purchased, if any.
 
I want to transfer units. What do I do?
Contact our customer call center to transfer units.
 
I lost the key to my lock. What should I do?
Contact our call center and our maintenance team will drill out/cut off the lock within 1 to 2 business days. We will place a combination lock on your unit and email you the code. There is a cost of $15 for drilling/cutting locks. If you need immediate attention, please call our call center to see if we can dispatch a maintenance person, otherwise you may need to contact a locksmith.

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