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Frequently Asked Questions

When can I access my unit? 
The majority of our facilities are  open all the time: 24 hours a day, 7 days a week, 365 days per year.  Each facilitys set of hours of operation are posted individually.

How do I pay for my unit?
The only form of payment that 10 Federal Storage accepts is credit/debit.  You can select your form of payment through your 10 Federal Storage account. Once your payment is submitted, you will receive a confirmation email.
 
How do I contact 10 Federal Storage?

Check the contact information for your facility under the locations menu above.  If at the facility, the  call center number should be posted near the kiosk.
 
There is a problem with my unit. What can I do?
Contact our call center via the property's phone number or via email. Our representatives are trained to assist you remotely using several troubleshooting techniques. If our agents are not able to assist, they will place a work order for maintenance to assist on site. 
 

My storage unit door won't open. What can I do?
This may occur if your account has an overdue balance. You can check your ledger via your online 10 Federal Storage account. If there is an overdue balance, then please make a payment and try entering your personal code again and the door will unlock. If there is not an overdue balance, then please contact our call center.
 
How do I cancel my lease?

You can cancel your lease at any time. You can do so by sending a message through our property website or contacting our call center via phone or email.
 
How do I make an insurance claim?

Claims are processed through the renter insurance policy that you have purchased, if any.

Do you have tenant insurance and if so how do I view coverage options ?

Please keep in mind that although we take necessary steps to ensure that this facility is clean, maintained and has quarterly pest control, ultimately it is your responsibility, as a tenant, to ensure that your items are protected and stored correctly. There are several ways to prevent damage when storing your items such as applying protective mattress/furniture bags for storage & moving, elevating your items so that your items are not directly on the storage floor, properly securing/wrapping your items, as to avoid possible pest infiltration. To further assist with pest control, we included in our rental agreement that there are ABSOLUTELY NO PERISHABLES ALLOWED.  

Tenant Renters Insurance is always something that you, as a renter, should consider when storing your items. Even though our rental agreements DO NOT REQUIRE that you purchase tenant insurance, we still believe that you should weigh the pros & cons of acquiring private tenant insurance or that you purchase store insurance that we have available, should you desire that added measure of security and peace of mind! 

You can view our SBOA Tenant Insurance Brochure by visiting this link below:  

https://www.10federalstorage.com/forms/sboa-renters-program-tenant-insurance

I want to transfer units. What do I do?
Contact our customer call center to transfer units.
 
I lost the key to my lock. What should I do?
Contact our call center and our maintenance team will drill out/cut off the lock within 1 to 5 business days. We will place a combination lock on your unit and email you the code. There is a cost of $50 for drilling/cutting locks. If you need immediate attention, please call our call center to see if we can dispatch a maintenance person, otherwise you may need to contact a locksmith.

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